GRIEVANCE REDRESSAL CELL

The Grievance Redressal Cell (GRC) at Bosco College of Teacher Education plays a vital role in addressing and resolving various grievances and concerns raised by students, faculty, staff, or other stakeholders. The cell is also empowered to handle matters of harassment. Anyone with a genuine grievance may approach the principal or committee members in person. Alternatively, grievances can be submitted in writing via the suggestion box or emailed to the office in-charge at  grievancesbcte@gmail.com.

 Objectives:

1. To address and resolve grievances raised by individuals or groups within the organization.
2. To encourage students to express their grievances and problems freely and frankly without fear.
3. To foster a culture of mutual respect and dignity among students.
4. To advise staff members to be kind and supportive towards students, avoiding any vindictive behavior.
5. To ensure fair treatment for all by providing a platform for voicing concerns.
6. To resolve conflicts through an impartial process.

Scope:

Academic Matters:

• Issues related to class routine, issuance of duplicate certificates, mark-sheets, transfer certificates, etc.

Other Matters:

• Concerns about sanitation conditions, canteen services, classroom environments, victimization by teachers or others.

Functions:

1. To receive grievances from students and address them promptly.
2. To conduct thorough investigations into each grievance to gather relevant information and understand the underlying issues.
3. To facilitate constructive dialogue and negotiation to reach mutually acceptable solutions when grievances involve conflicts between individuals or groups.
4. To report to the authorities about the cases attended to and any pending cases requiring further guidance from external sources.
5. To maintain all the required records concerning the cell.

Procedure for Lodging a Complaint:

1. Students can submit their grievances in writing and drop them in the designated box.
2. The grievance cell will act upon cases that have been forwarded with the necessary documents.

For further assistance, grievances can be emailed to the office in-charge at grievancesbcte@gmail.com.

SCAN TO SUBMIT YOUR GRIEVANCES: